DI Services Representative Employment Development Department

JC-531361

• DI Services Representative
  

DISABILITY INSURANCE PROGRAM REPRESENTATIVE

$4,055.00

• $6,310.

00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

9/18/2026

Application Methods:

Electronic (Using your CalCareer Account) Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board. Must comply with office security requirements. Travel and/or overtime may be required.

EXPECTATION

• MISSION, VISION, GOALS The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles.

The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities. Position located at 371 W 3rd Street, San Bernardino, CA 92401. If you have questions about the actual position, please contact the "Hiring Unit Contact" listed below under Contact Information. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2%

• 4.

62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the . Working Conditions Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

DISABILITY INSURANCE PROGRAM REPRESENTATIVE

Additional Documents

Job Application Package Checklist Position Details

Job Code #:

JC-531361

Position #(s): 280-211-9233-100

280-211-9233-976

280-211-9233-020

Working Title:

DI Services Representative

Classification:

DISABILITY INSURANCE PROGRAM REPRESENTATIVE

$4,055.00

• $4,837.00 A
  $4,390.00
• $5,495.00 B
  $5,041.00
• $6,310.

00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

3

Work Location:

San Bernardino County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m.

• 5:00 p.

m.

Work Week:

Monday

• Friday Department Information
  The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.

For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

http://www.edd.ca.gov

Special Requirements

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following: Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below and to take the exam: Disability Insurance Program Representative Bulletin For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

9/18/2026