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CM
Carrington Mortgage Services, LLC.
Hybrid Loss Mitigation Specialist
Career Insights for Claims Representative
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Based on Texas data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$51,054 / year median in Texas
+6% projected growth
Job Description
Come join our amazing team and work a hybrid schedule! The Loss Mitigation Specialist will be responsible for educating borrowers on CMS' Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Repayment Plans, Forbearances and Reinstatements. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved pay for this position is $23.00 + monthly bonus. An additional $1.50 per hour can be added, if you are bilingual English/Spanish. What you'll do: Handle inbound calls routed through IVR as well as internal transfers to determine borrowers' intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/information, Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents. Communicate approval or denial of a loss mitigation workout option,and handle general questions regarding account information. Reviews borrowers' financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship. In a denial case engage borrowers' interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation team. Provide information to borrowers' relating to Title issues that may be impeding finalization of a modification. Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities. Communicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer's evaluation of the borrower for those options. Notify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documents. Being knowledgeable about the borrower's situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options. Assist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicer's staff handling Escalated Cases and, upon request, must provide contact information for MHA Help. Perform other duties as assigned. What you'll need: One (1) or more years' experience in collections, loss mitigation or call center within a mortgage servicing environment required. Full State NMLS licensing required within 6 months of entering this job. Knowledge of mortgage industry terminology preferred. Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC. Knowledge of Microsoft Suite at an intermediate level required.