Logistics Claim Operator

Job Overview We are seeking a dedicated Logistics Claim Operator to join our dynamic logistics and claims management team. In this role, you will be responsible for processing and managing claims related to transportation, shipments, and logistics operations. Your primary focus will be ensuring accurate documentation, verifying insurance details, and coordinating with various departments to facilitate smooth claim resolutions. The ideal candidate will possess strong organizational skills, attention to detail, and familiarity with medical and insurance terminology, enabling efficient handling of complex claims within a fast-paced environment. This position offers an excellent opportunity to contribute to operational excellence and customer satisfaction through precise claim processing.

Key Responsibilities:

Review new submissions to ensure all required documentation and claim details are included File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report Investigate and process damage claim submissions based on return authorizations and QC reports Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution Thoroughly review all claim declinations and communicate the final resolution to customers, if valid Dispute invalid claim resolutions to overturn declination and negotiate claim settlements Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc Compile comprehensive claim analyses for monthly reporting to clients Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss Escalate high-value declinations with management to discuss possible recourse Other ad-hoc reporting/investigation

Qualifications & Skills:

Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables 1+ years of claims processing experience preferred Excellent verbal and written communication skills Strong critical thinking and creative problem solving skills Flexibility to work in a fast-paced, team-oriented environment Superior attention to detail, organization, cross-group collaboration, and project management skills

Schedule:

8:30am ~ 5:30pm OTH1

Pay:

$20.00 per hour

Experience:

freight claims processing: 1 year (Preferred)

Work Location:

In person