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U.S. Renal Care

Reimbursement Representative

Career Insights for Claims Representative

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What they do

A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.

$51,054 / year median in Texas

+6% projected growth

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Job Description

U.S. Renal Care is hiring a Reimbursement Representative in Plano, TX. This is a full-time position. Overview USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARY The Reimbursement Representative performs reconciliation and review of all outstanding Medicare/Commercial patient balances in accordance with US Renal Care reimbursement policies and procedures. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Reviews EOB/EOMB's for proper reimbursement. Resolves electronic claim rejections and Explanation of Benefits denials in a timely manner. Reviews and researches insurance correspondence and makes necessary corrections to ensure claims payment. Follows up on unpaid/unresolved account balances, including claims rejected electronically, EOB denial and working A/R aging reports as directed. Provides insurance carriers with requested information to facilitate payment. Regularly contacts Medicare, Medicaid and /or Commercial payors for resolution to claims not paid or claims not paid according to plan benefits. Performs claim appeals as required. Assists with credit balance resolution. Completes re-bill request as necessary to facilitate timely and proper claims payment. Follows up on unresolved account balances including RTP's. Prepares adjustment and write-off requests as necessary. Performs other duties and responsibilities as required or assigned.