Key Responsibilities Warranty Administration Review, evaluate, and process manual and automated warranty claims for accuracy and policy compliance. Process warranty registrations and correct registration errors as needed. Manually register equipment serial numbers when approved or when system exceptions occur. Research warranty eligibility, claim status, product information, and registry history. Provide warranty claim status updates to customers, distributors, sales representatives, and internal stakeholders. Resolve routine warranty issues independently while escalating complex or unusual situations to management. Maintain warranty claim tracker and supporting documentation. Generate daily warranty reports and operational reporting as requested. Prepare warranty reports for sales representatives, agencies, and management following established approval processes. Maintain accurate warranty records and documentation in accordance with company policies. Monitor trends and identify recurring warranty issues for management review.