Job Description Help for Job Description. Opens a new window. The Commercial Insurance Account Manager is responsible for the day-to-day management, marketing, renewal, and servicing of a complex book of business focused on apartment communities, multifamily housing, and other habitational risks. This role partners closely with the Producer and a collaborative service team to deliver responsive client service, maintain strong carrier relationships, and support timely, accurate execution across large and demanding accounts.

Essential Functions:

• Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks.
• Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up.
• Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data.
• Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages.
• Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums.
• Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate team members.
• Provide timely service for endorsements, certificates, evidence of property insurance, audits, billing questions, cancellations, reinstatements, claims-related requests, and general coverage inquiries.
• Review policies, endorsements, binders, schedules, and proposals for accuracy and consistency with quoted and bound terms; coordinate corrections promptly.
• Develop and maintain strong, professional relationships with clients, carrier underwriters, wholesalers, and internal partners.
• Participate in client meetings, stewardship discussions, renewal strategy meetings, carrier meetings, and new-business opportunities as requested.
• Document account activity and maintain complete, accurate records in the agency management system in accordance with established procedures and quality standards.