Job Description In this fast-paced position, you will respond to calls from members and prospective members, answering questions regarding purchasing or changing health plan coverage for individuals and families/Medicare, and helping them choose which insurance plan is right for them. You will be both taking inbound calls and making outbound calls using a headset. As a consultative sales representative, you will be expected to identify health coverage needs, present and sell appropriate plan options, and actively enroll prospective members. You'll take 20-30 unscripted calls a day during open enrollment, sometimes up to 45 minutes each. Your role is to find out what is important to the consumer ("Why are you calling? What's wrong with your current coverage?" "Here is what doctor would be in network, a quote of how much it'd be").

• Assist with incoming prospective member calls regarding Medicare or Individual Commercial Products
• Determine coverage needs in a prompt, professional and customer friendly manner.
• Proactively recommend appropriate health plan coverage options and create coverage proposals.
• Follow up by phone with potential applicants to answer additional questions.
• Follow HealthPartners' procedures for documenting conversations and tracking contacts in CRM system.
• Comply with all Centers for Medicare and Medicaid Services (CMS), State of Minnesota, and departmental policies and procedures.
• Meets and exceeds specified sales goals for Medicare and/or individual product new member sales.
• Meet benchmarks for call metrics (number of calls answered, average call time, etc.

) Schedule adherence. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Registered Health Insurance Agent- Active insurance license in MN
• Consultative sales experience working in the health insurance industry
• Excellent customer service, computer and telephonic skills Can work onsite in Bloomington, MN
• Experience selling Medicare insurance is a HUGE plus
• Experience at competing insurance companies
• Call center experience
• AHIP certified