Sales & Service Representative - American Family Insurance Agency

Sales & Service Representative

• American Family Insurance Agency Rick DeKoter
• American Family Edina, MN Job Details Full-time $20
• $22 an hour 13 hours ago Benefits Paid training Paid holidays 401(k) Paid time off Qualifications Windows High school diploma or GED Consultative selling

Full Job Description Job Title :

Sales & Service Representative (Insurance) — No Cold Calling /

No Individual Sales Quotas Company:

American Family Insurance Agency Location:

Edina, MN 55439

Job Type:

Full-time Job Summary:

Rick DeKoter Agency is a top-performing American Family Insurance agency with 25+ years of success, and we're looking for an outstanding Sales & Service Representative to join our team. If you're energized by helping people, enjoy a positive "glass half full" environment, and want to learn alongside a successful entrepreneur and team, this could be a great fit. This role offers a generous compensation package, paid training and licensing, and a schedule that keeps your evenings and weekends free.

Responsibilities:

Sell and service insurance policies for new and existing customers (NO cold calling or individual sales quotas). Educate clients on coverages, exclusions, and policy changes; answer coverage and service questions with accuracy and care. Conduct needs-based conversations and Personal Insurance Reviews to recommend appropriate protection. Prepare quotes and applications and follow up on inbound/outbound opportunities. Process policy transactions and maintain accurate records (enter leads, run MVR/claims reports, submit new business, and complete policy changes). Help customers navigate the claims process by providing guidance and ongoing support. Explain billing statements and collect premiums as needed. Support daily office operations (phone calls, scanning, filing, organizing, and mailing). Identify cross-sell opportunities and request referrals to support agency growth. Work closely with the team to achieve agency service and sales goals.

Requirements:

No insurance experience required—we'll train the right person. Dependable, positive, and eager to learn. Excellent customer service and communication skills. Must have, or be willing to obtain, a Minnesota Property & Casualty license within 90 days (agency pays licensing costs). Consultative, needs-based selling approach. Self-starter who can work independently and make sound decisions with minimal direction. Comfortable with Windows-based software and learning new systems. Strong organization, prioritization, and multitasking skills. High school diploma required; post-high school education preferred.

Schedule:

Employee's choice of shift between 7:30am

• 4:00pm and 9:00am
• 5:30pm No evenings or weekends required

Compensation:

Base hourly + team bonuses, with potential additional individual commissions.

Expected base:

$20

• 22/hour Typical total annual range: $60,000
• 70,000 Benefits Paid time off (PTO) and paid holidays All training and licensing paid for by the agency $150/month stipend toward Health insurance OR 401(k) offered by the agency

Work Location:

In-person (Edina, MN 55439) Why American Family Insurance and our

Agency:

American Family agents serve as local experts and trusted advisors to their customers. We get to know you like family

• that is why so many people choose American Family over other insurance companies to protect their dreams.

The same commitment to customers is extended to our workforce. We have a track record of awards for diversity, growth, opportunity and employer of choice. We are a family and we all succeed together.