Insurance Agent -Inside Sales / CSR Berks County Insurance Group, Inc. Mount Penn, PA Job Details Part-time | Full-time $40,000 - $65,000 a year 12 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off Work from home 401(k) matching Opportunities for advancement Flexible schedule Qualifications Interpersonal skills Property & Casualty License Insurance sales Account management Full Job Description At Berks County Insurance Group, Inc., we're committed to delivering exceptional insurance solutions and customer care. As a trusted agency, we focus on building strong relationships with our clients while offering a dynamic and supportive team environment. We're growing and seeking a motivated Inside Insurance Agent / Customer Service Representative to join our team! We are looking for a personable, detail-oriented, and proactive professional to assist new and existing clients with their insurance needs. This role combines sales, service, and account management , offering a unique opportunity to help individuals protect what matters most to them.

Key Responsibilities:

Respond to inbound inquiries via phone, email, or chat regarding personal and commercial insurance products Assist clients with policy changes, billing questions, and coverage explanations Process new policies, endorsements, renewals, and cancellations accurately and efficiently Provide quotes, upsell additional coverage, and identify cross-selling opportunities Maintain strong relationships with clients by delivering excellent service and timely follow-ups Stay current with industry trends, carrier guidelines, and product offerings Support the agency's growth by meeting service and sales goals

Qualifications:

Active Property & Casualty Insurance License (or willing to obtain) Prior experience in insurance, sales, or customer service preferred Excellent verbal and written communication skills (Bilingual Preferred) Strong organizational and multitasking abilities Proficient in using Agency Management Systems, and standard office tools Positive attitude, dependable work ethic, and a customer-first mindset

What We Offer:

Competitive hourly base + incentive pay + commissions Paid time off and holidays 401k with Employer matching Opportunities for professional growth and advancement Supportive, team-oriented environment Ongoing training and licensing support How to

Apply:

Submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role. We look forward to connecting with you!

Please submit to:

Job Types:

Full-time, Part-time Pay:

$40,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off Work from home

Experience:

Commercial Insurance:

1 year (Preferred)

Language:

Spanish (Preferred)

License/Certification:

Property & Casualty License (Required) Ability to

Commute:

Mount Penn, PA 19606 (Required)

Work Location:

In person