Job Description Summary Hybrid Work Environment:

This position follows our hybrid-friendly schedule, so you get the best of both worlds

• flexibility and collaboration.

In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office. Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit. Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds

• flexibility and collaboration.

In-office days will be 3 per week in our Southfield, MI Corporate Office.

Responsibilities:

Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals Acts as an information source for associates and ensures training and development occurs Plans, assigns, monitors, reviews, evaluates and leads the work of associates Oversees team morale and plans for appropriate team building activities and rewards and recognition Handles performance management including career development and progressive discipline of direct reports Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover Supervise others working within established operational systems. Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals. Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team. Develop short

• or medium-term work schedules in order to achieve planned commitments.

Approve overtime or use additional resources as needed. Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them. Work within established procedures to achieve specified goals. Advise managers how to apply a wide variety of existing procedures and precedents. Help others get the most out of internal communications systems by offering support and advice. Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems. Track budgets and report variances to more senior colleagues. Provide coaching to team members to develop their skills. Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Knowledge of:

Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities. Principles and practices of customer relations and communications. Accounting principles. Front-end system used in assigned functional area and its relationship with account history.

Skills:

Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements. Provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. Provides guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. Provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise. Provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. Provides technical guidance when required on reviewing and creating relevant, lucid and effective reports. Identifies, assesses, prioritizes and manages risks and provides technical guidance when required. Guide and train others on meeting high customer service standards. Engage in strategic planning. Shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Manages and applies safe systems of work and provides technical guidance when required. Negotiates and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests. Provides providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters. Plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.

Licenses/Certifications:

SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

Education Bachelor's:

Accounting, Bachelor's:

Business Administration, Bachelor's:

Finance, High School (HS) (Required) Work Experience General Experience

• 3 to 6 years, Manager Experience
• 13 months to 3 years Certifications s99
• Operations Professional Examination
• Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE)
• Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm At Raymond James
• as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-DM1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start

• or continue
• growing your career here.

We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James

• and why they stay.