Loan Servicing Manager - Brick City Capital

Loan Servicing Manager - Brick City Capital Newark, NJ Job Details Full-time 1 day ago Qualifications Vendor relationship building Employee onboarding Escrow Customer communication Customer relationship building Customer retention Operations management Handling customer inquiries Regulatory compliance Mortgage industry Team development Hiring Salesforce Cloud Entrepreneurship Team management Staff training Vendor relationship management Contracts Loan servicing Vendor contract management Financial regulatory compliance CRM system proficiency Supplier selection Senior level Cross-functional collaboration Onboarding process management Project leadership Escalation handling Ad-hoc reporting Leadership 2 years Regulatory compliance management Cross-functional communication Real estate foreclosures Bankruptcy Staff development Analytics Full Job Description Please be advised that Leverage Companies does not accept unsolicited resumes or services from third-party recruitment agencies. In the event that a recruiter or agency submits a resume or candidate without a prior agreement, Leverage Companies explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to employees, shall be deemed the property of Leverage Companies.

About Leverage Companies:

Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions. Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and building a world-class team committed to operational excellence, bold growth, and long-term impact. Why We Love Working at

Leverage Companies:

At Leverage Companies, integrity, entrepreneurial drive, and a commitment to excellence shape everything we do. We move with accountability and ownership, pushing innovation forward through collaboration and a culture that's truly out of this world. Fast‑paced and mission‑driven, we offer real opportunities for growth and a team environment where both collective wins and individual achievements are celebrated. How to Apply? To be considered for employment, please submit your application online. While we appreciate all the interest we receive, only candidates selected for an interview will be contacted directly. You will receive application status alerts via email so make sure your email address is accurate.

The Opportunity:

The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital's in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience. This individual will be responsible for building the department's operational backbone—overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards. You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.

What you will do:

Servicing Department Buildout Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios Collaborate cross-functionally to transition note buyers to in-house servicing Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance Customer Service & Borrower Retention Serve as the primary point of contact for borrower servicing inquiries and escalations Train future team members on servicing agreements, loan documents, and customer engagement Establish and manage processes for proactive borrower outreach—e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities Vendor & Technology Management Select and implement third-party vendors for payment processing, escrow (tax & insurance), and collections Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis) Oversee technology integration between

LOS, CRM

(Salesforce), and servicing systems Compliance, Legal & Oversight Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols Investor Reporting & Remittance Design and deliver standardized monthly reports and fund remittances to note buyers Establish a framework for ad hoc reporting requests and determine fee structure for customizations Support internal stakeholders with servicing performance analytics Collections & Payoff Processing Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution Create escalation and default prevention processes in partnership with vendors Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely Team Leadership & Growth Lead day-to-day servicing operations as the department's founding team member Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts) Support hiring, onboarding, and training of servicing staff over time

Available Remote Locations:

AZ, CA, CT, FL, IN, NY, TX

Salary Range:

$60,000 - $80,000/annual What you will bring to the table: 2+ years of experience in mortgage servicing, ideally in DSCR, non-QM, or business-purpose lending Demonstrated ability to build servicing functions and manage vendor-driven servicing models In-depth knowledge of escrow, collections, payoff, and investor remittance workflows Strong understanding of servicing contracts, borrower documentation, and investor agreements Experience managing servicing tech stacks and integrating with CRM/LOS systems (e.g., Salesforce, Mortgage Automator) Proven leadership and project management skills; able to execute while planning for scale Drive to build a best-in-class servicing department High EQ and excellent communication; borrower-first and note-holder-aligned mindset What we prefer to find: Experience standing up servicing departments or migrating servicing in-house Familiarity with key servicing vendors (FCI, Petra, Lereta, Allied, CoreLogic) What we look for in all our staff: A demonstrated track record of winning; we never stop at "just enough" An insatiable eagerness to continuously learn and to be coached; we are lifelong learners and always make ourselves available to others to teach us something new A possession of strong entrepreneurial spirit; we have a burning passion for building something great out of nothing A big vision for themselves and those around them; we always strive to be the best version of ourselves and help those around us do the same An unwavering sense of integrity; an individual who roots oneself with a core belief that how one does anything is how one does everything

Additional Information:

Leverage Companies is an equal opportunity and an E-verify employer. We are committed to building a diverse, inclusive, and equitable workforce and do not discriminate based on characteristics of any kind. Leverage Companies is committed to providing reasonable accommodations for any candidates with disabilities who may need assistance during the talent acquisition process. To request a reasonable accommodation, please email Leverage Companies highly values having employees working in-office to foster a collaborative work environment and company culture. Under certain circumstances, a hybrid working arrangement with a minimum of 3 days in office in Newark, NJ may be arranged.