Provide customer-focused loss mitigation support to negotiate payment arrangements, underwrite workouts per

FHA/VA/USDA/FNMA/FHLMC

guidelines, manage inbound/outbound calling queues, interpret title searches to clear liens, and meet quality and production standards to help borrowers avoid foreclosure. The summary above was generated by AI

•No agencies or 3rd party Recruiters please. Thank you!

•Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for… Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

Location:

Onsite daily in either

Houston, TX or Englewood, CO Compensation:

$50-60k What you'll need to be successful… Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency Manage inbound and outbound calling queues via automated calling system Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience Underwrites loans for loss mitigation in accordance to

FHA, VA, USDA, FNMA, FHLMC

guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance. Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor. Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc. Maintains quality control and production standards defined by CHL Perform other job-duty related issues as assigned

Qualifications:

High School Diploma, GED, or equivalent experience Minimum 2 years of experience in mortgage servicing Minimum 2 years of experience in a Collections environment Bi-lingual skills a plus Experience with Business Purpose Loans or Non-QM Loans preferred Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills Solid analytical skills with the ability to exercise prudent judgment Exceptional organization and time management a must Comfortable being a team player Strong interpersonal skills in addition to verbal/written communication Ability to work through stressful situations professionally and respectfully Attention to detail What we offer: Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read Full Description Cornerstone Capital Bank Centennial, Colorado, USA Office 6025 S. Quebec Street, Suite 110, Centennial, United States, 80111 Cornerstone Capital Bank Colorado Springs, Colorado, USA Office 1730 Chapel Hills Drive, Suite 100, Colorado Springs, United States, 80920 Cornerstone Capital Bank Delta, Colorado, USA Office 102 Grand Avenue, Suite B, Delta, United States, 81416 Cornerstone Capital Bank Denver, Colorado, USA Office 50 South Steele Street, Suite 765, Denver, United States, 80209 Cornerstone Capital Bank Englewood, Colorado, USA Office 385 Inverness Parkway, Suite 380, Englewood, United States, 80112 Cornerstone Capital Bank Fort Collins, Colorado, USA Office 3538 John F. Kennedy Parkway, Suite 1, Fort Collins, United States, 80525 Cornerstone Capital Bank Glenwood Springs, Colorado, USA Office 817 Colorado Avenue, Suite 102, Glenwood Springs, United States, 81601 Cornerstone Capital Bank Greeley, Colorado, USA Office 6500 West 29th Street, Suite 230, Greeley, United States, 80634 Cornerstone Capital Bank Greenwood Village, Colorado, USA Office 5340 S. Quebec Street, Suite 375N, Greenwood Village, United States, 80111 Cornerstone Capital Bank Lakewood, Colorado, USA Office 390 Union Blvd, Suite 320, Lakewood, United States, 80228 Cornerstone Capital Bank Longmont, Colorado, USA Office 1925 Pike Road, Suite 201, Longmont, United States, 80501 Cornerstone Capital Bank Loveland, Colorado, USA Office 2975 Ginnala Drive, Suite 200, Loveland, United States, 80538 Cornerstone Capital Bank Montrose, Colorado, USA Office 301 E. Main Street, Montrose, United States, 81401 Cornerstone Capital Bank Pueblo, Colorado, USA Office 503 N. Main Street, Suite 6, Pueblo, United States, 81003 Cornerstone Capital Bank Rifle, Colorado, USA Office 829 Railroad Avenue, Suite A, Rifle, United States, 81650 Cornerstone Capital Bank Steamboat Springs, Colorado, USA Office 326 Oak Street, Steamboat Springs, United States, 80487 Similar Jobs NewRez DoW SkillBridge Fellowship - Loss Mitigation Specialist 5 Days Ago In-Office Entry level Entry level Financial Services A DoD SkillBridge fellow learns loss mitigation operations for delinquent mortgages. Responsibilities include contacting borrowers and representatives, answering questions, analyzing financial and credit information, evaluating collateral, negotiating workout solutions, managing escalated files, and supporting mortgage account decisions under supervision. The fellowship includes company training, certifications, cross-functional exposure, and preparation for a Loss Mitigation Specialist role.

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