Escrow Assistant Best Homes Title Agency - 3.9 Grand Rapids, MI Job Details Full-time 8 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Computer skills Full Job Description Here we grow again! Our dynamic organization is seeking a highly motivated and proactive individual to serve as an Escrow Assistant for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth. Best Homes Title Agency is an industry-leading title and settlement services business, headquartered in Farmington Hills, with locations throughout the State of Michigan and Illinois. Best Homes Title Agency handles title and escrow matters throughout the Midwest and is licensed to transact business in 13 states. With over 15 years of service to the community, Best Homes continues to be an industry leader when it comes to innovation, security, and technology. Our dedicated team of professionals and in-house attorneys can support all our customers, from simple retail (refinance and purchase) transactions to complex commercial matters. www.besthomestitle.com

Escrow Assistant Summary:

The Escrow Assistant is responsible for pre-processing incoming files and providing administrative support to Escrow Processors by preparing documents, managing client communications, and handling closing logistics. The ideal candidate possesses excellent communication skills, organizational skills, strong time management, and attention to detail. You must be a team player with a strong desire to provide a "best in class" customer service experience.

Escrow Assistant Responsibilities:

Process title commitments, clear Schedule C requirements, review tax certificates, and verify HOA fees. Prepare escrow instructions, organize closing packages, and assist with pre-processing tasks. Monitor file statuses and work cross-functionally with Title and Escrow departments to ensure timely processing. Serve as the first point of contact for clients, agents, and lenders via phone, email, and in-person interactions. Demonstrate strong professionalism and communication by contacting clients to retrieve missing data, resolve order discrepancies, or request additional documentation. Provide exceptional customer service to our clients and internal staff members. Complete all other administrative duties as assigned by Supervisor(s).

Required Qualifications and Skills:

High school diploma or equivalent required; Associate's degree or higher preferred. 1+ years of Title Insurance industry experience required; 2-3+ years preferred. Experience working with Resware, Qualia, or other industry software preferred. Ability to navigate multiple internal systems and demonstrate strong computer skills is required. Ability to serve as a role model by maintaining high-quality customer service standards.

What We Offer You:

Competitive pay rates Paid time off (PTO) + paid holidays Medical (Blue-Cross Blue-Shield & Blue Care Network) insurance options Health Savings Account (HSA) Vision and Dental insurance options 401(k)/Roth retirement plans with employer match Company-paid disability and life insurance Paid Maternity/Paternity leave benefits Company-organized Volunteer opportunities Commitment to providing work-life balance Team bonding events, gift raffles, annual holiday party, and more! This is a full-time, in-office position, Monday - Friday, 8:30 a.m. - 5 p.m., with an average of 40 hours per week. Overtime hours may become available and required based on business needs.