Operations Agent (Temporary) TLScontact - 3.2 New York, NY Job Details Temporary | Full-time $24 an hour 1 hour ago Benefits On-the-job training Professional development assistance Qualifications Customer communication Teamwork Microsoft Excel Microsoft Outlook Customer service Administrative experience High school diploma or GED Attention to detail Organizational skills

Full Job Description Operations Agent Temp Hire Location:

142 W 57th St FL 7-101, New York, NY 10019 (On-Site)

Employment Type:

Full-Time | Temporary (6-Month Contract) | Hourly |

Non-Exempt Schedule:

Monday - Friday, 7:30 AM - 4:30 PM (40 hours per week), with occasional weekend work based on operational needs Background Check Required (post-offer) About TLScontact Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service. Position Overview This is a temporary 6-month position with the possibility of extension based on business needs and performance. TLScontact is seeking a highly organized and detail-oriented Operations Agent to join our team in New York. This role is responsible for document verification, customer service, and compliance with security protocols to ensure smooth visa application processing. The ideal candidate will have strong attention to detail, excellent organizational skills, and a customer-focused mindset. This role may also support off-site visa services (Apply Anywhere program), which may require occasional travel and weekend availability. Key Responsibilities Documentation Processing Greet applicants professionally and assist them throughout the visa application process. Verify documents for accuracy and completeness per official guidelines. Ensure applicant details on internal systems match official identification documents. Clearly communicate application status and next steps to applicants. Quality Control & Compliance Review documents processed by colleagues for accuracy and compliance. Log documentation errors and discrepancies in the internal system. Follow all security procedures and maintain strict data confidentiality. Client Reception & Support Verify appointment details and applicant identity upon arrival. Ensure proper workflow coordination with the Operations Manager and team. Maintain an orderly and professional waiting area. Provide clear and professional responses to client inquiries. Security & Confidentiality Participate in mandatory security training. Comply with data protection policies and anti-corruption regulations. Promptly report security concerns or document irregularities to management.

Qualifications & Skills Minimum Requirements:

High school diploma or GED (additional certifications in customer service or administration are a plus). At least one year of experience in customer service or administrative roles. Basic proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

Strong attention to detail and accuracy in documentation. Excellent organizational and multitasking abilities. Professional verbal and written communication skills. Customer-focused approach with problem-solving capabilities. Ability to handle sensitive information with confidentiality.

Compensation & Benefits Hourly Rate:

$24 per hour

Classification:

Hourly, Non-Exempt (Eligible for Overtime Pay)

Employment Term:

Temporary 6-month contract, with possibility of extension based on business needs and performance Why Join TLScontact? Competitive salary with growth opportunities Comprehensive training and career development Inclusive and collaborative work environment Be part of a global leader in visa and consular services TLScontact is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Candidate Data Privacy Notice:

TLScontact processes candidate personal data in accordance with its USA Candidate Privacy Notice. You may review the notice here: https://acrobat.adobe.

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EU:

9571bb3e-df34-4845-97d8-40ff6eea6c22 Application Process To apply, please submit your updated resume for consideration. Applications are reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Pay:

$24.00 per hour

Benefits:

On-the-job training Professional development assistance People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Required) Ability to

Commute:

New York, NY 10019 (Required)

Work Location:

In person