Loan Clerk Public Employees Credit Union - 3.2 Austin, TX Job Details Full-time 1 hour ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Teamwork Multitasking Insurance verification Attention to detail Bank experience Desktop applications Computer skills Productivity software Full Job Description Loan Clerk PECU | Full-Time | On-Site | Monday - Friday 8:45am to 5:15pm Position Summary PECU is seeking a detail-oriented and dependable Loan Clerk to join our lending team. This position serves as a primary point of contact for members with loan-related questions and provides essential administrative and operational support to our Loan Officers. The ideal candidate will have strong customer service skills, excellent attention to detail, and prior experience with vehicle title processing, lien placement, and lien perfection. This position requires someone who can manage multiple responsibilities while maintaining accuracy and providing a positive member experience. Key Responsibilities Serve as a first point of contact for members with loan-related questions in person, over the phone, and via email. Provide accurate and professional assistance regarding loan payments, loan documentation, insurance requirements, and general loan inquiries. Process vehicle titles, including adding, perfecting, and releasing liens in accordance with applicable requirements. Review and verify vehicle title documentation to ensure PECU's lienholder interest is properly recorded. Follow up on outstanding titles, lien documentation, and other items necessary to complete loan files. Prepare, review, and process loan funding documentation for Loan Officers, ensuring accuracy and completeness. Verify and maintain insurance information for collateralized loans, including tracking required coverage and following up on missing or expired policies. Maintain accurate loan records and ensure documentation complies with internal policies and procedures. Communicate with members, dealerships, insurance companies, and other third parties to resolve documentation or title-related issues. Provide general administrative and operational support to the lending department. Perform other related duties as assigned.

Qualifications Required:

Experience processing vehicle titles, recording liens, and/or handling lien perfection. Strong attention to detail and ability to accurately process financial and legal documentation. Excellent written and verbal communication skills. Strong customer service skills and the ability to interact professionally with members. Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. Proficiency with computers and standard office applications.

Preferred:

Previous experience in a credit union, bank, auto finance company, dealership title department, or other lending environment. Familiarity with Texas vehicle title and lien procedures. Experience with loan funding, collateral documentation, or insurance verification. Experience with Symitar or other financial institution core processing systems. Benefits PECU offers a comprehensive benefits package, including: Medical insurance options, including an employer-paid base option for eligible employees. Dental insurance. Generous paid time off, including additional birthday and work anniversary PTO days. 13 paid holidays annually. Employer-funded retirement benefits, including an automatic 10% employer 401(k) contribution, subject to plan terms and vesting. Opportunities for professional development and career growth. About PECU At PECU, we take pride in providing personalized service to our members and creating a supportive, team-oriented workplace. We are looking for someone who values accuracy, teamwork, and excellent member service and who wants to contribute to the success of our lending department.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person