Loan Processor - Headquarters

Loan Processor - Headquarters Texas Bay Credit Union - 3.3 Houston, TX Job Details Full-time $17 - $22 an hour 1 hour ago Qualifications General ledger reconciliation Contract documentation review Contract review Compliance with loan regulations Underwriting Financial transaction processing Phone communication DocuSign Regulatory compliance General ledger maintenance Research Mid-level Customer inquiry handling High school diploma or GED Loan application intake Organizational skills ACH Loan funds disbursement Loan application review Productivity software Banking product expertise 1 year Communication skills Account opening Help desk Full Job Description Location 12650 N. Featherwood Houston, TX 77034 Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Loan Processor is responsible for ensuring that all indirect loans fulfill the essential documentation criteria. To achieve this objective the Loan Processor is tasked with maintaining consistent and timely communication with dealerships and applicants. Essential Duties and Responsibilities Thoroughly review and validate all document information to ensure strict adherence to credit approvals, policies, and established credit union guidelines Efficiently process E-Contracts received through RouteOne and Dealertrack channels Accept and process contracts received from The Savings Group through Docu-Sign Process Contracts received through Dropbox, e-mail and mail carriers Promptly log all contracts received through any channel into MeridianLink Generate loan applications within MeridianLink for CUAC, review loan packets, and proceed with the funding process. Maintain a daily balance for CUAC invoices and CUAC General Ledger Originate CUAC helpdesk tickets and follow-up on any outstanding application Review and verify all contract documents for Lender Protection Loans, ensuring compliance with approvals, stipulations requested by LendPro, and certifying them within MeridianLink. Conduct employment verifications, proof of income calculations, customer interviews, collect proof of residency, initiate collateral verification inquiries, and handle other investigative tasks as necessary Provide assistance to members and non-members by answering inquiries, resolving disputes, coordinating loan details, and assisting with loan decisions Proactively follow up on unfunded loans, reaching out to dealer staff and applicants through various communication channels, including phone, RouteOne, Dealertrack, email, and Eltropy Continuously monitor incoming stipulations received through all communication channels to facilitate the funding process Open new membership/savings account as needed Process and perform accounting functions related to dealer payments and corrections to GL's Provide necessary information to the underwriting staff that may affect loan decision and return information to the appropriate parties Validate dealer compensation based on the specific product, and disburse funds accordingly Process DNA maintenance on member profiles following the funding of each loan Originate DNA-ACH transactions for Independent dealerships Collaborate with Accounting department to verify

ML & DNA ACH

reports Scan/upload booked loans into MeridianLink Process Indirect daily reports efficiently and accurately Other Duties and Responsibilities Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a "Essential Business" (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education or GED One year to three years of similar or related experience Extensive knowledge of all financial products and services Completion of required training courses Proficient in MS Office and computer skills Required Abilities Must be able to cope with pressure resulting from a constant flow of auto loan contracts and impatient dealerships. Ability to analyze problems and complete necessary research to resolve them. Attention to detail and strong organizational skills Critical thinking skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.