JOB DESCRIPTION

This position will be a part of the Payment and Risk Operation team and will be responsible for: 1. Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor. 2. Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor 3. Processing chargebacks recon (Updating status of chargeback and review status) 4. Communicate with customers regarding documentation requests via email and phone calls 5. Ensure Dispute milestones are met within a time frame 6. Data entries related to chargeback Professional Experience/Background to be successful in this role: Has at least 2 years chargeback of payment card risk management experience Has at least 2 years customer service experience Meet service level and performance requirements to deliver high quality work Possesses strong data analysis and investigative reporting skills Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions Has strong skills of using Excel and other software to create spreadsheets, models and reports Ability to make sound judgment calls

Compensation:

$26/hour We look forward to reviewing your application. We encourage everyone to apply - even if every box isn't checked for what you are looking for or what is required.

PDSINC, LLC

is an Equal Opportunity Employer.