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Chargeback Analyst
Career Insights for Loan Processor
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Scorecard
Based on Utah data
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What they do
A Loan Processor processes applications for bank loans including mortgage or commercial loans. Assists customers with the application process, organizes and reviews credit information or business financial reports, and puts together materials needed for loan underwriters to evaluate an application.
$45,910 / year median in Utah
-20% projected decline
Job Description
Chargeback Analyst
PDS Inc
•
Draper, Utah
•
CONTRACTOR
Updated 09/08/2026
Job Description
Job Summary
JOB DESCRIPTION
This position will be a part of the Payment and Risk Operation team and will be responsible for:
1. Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
2. Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
3. Processing chargebacks recon (Updating status of chargeback and review status)
4. Communicate with customers regarding documentation requests via email and phone calls
5. Ensure Dispute milestones are met within a time frame
6. Data entries related to chargeback
Professional Experience/Background to be successful in this role:
Has at least 2 years chargeback of payment card risk management experience
Has at least 2 years customer service experience
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports
Ability to make sound judgment calls
Compensation:
$26/hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isnât checked for what you are looking for or what is required.
PDSINC, LLC
is an Equal Opportunity Employer.
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