Quality Inn Located behind Burger King 1410 parkhill parkway Pell city Al 35125 Exit 158

Job Title:

night audit front desk

Job Summary:

We are seeking a customer-oriented Front Desk Agent to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. The ideal candidate will have a strong background in hospitality, excellent phone etiquette, and a passion for delivering outstanding guest experiences.

Duties:

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-ins and check-outs efficiently
• Assist guests with inquiries and provide information about hotel services and amenities
• Manage reservations and ensure accurate room assignments
• Process payments and maintain guest accounts
• Address guest complaints and escalate issues as needed
• Collaborate with other hotel staff to ensure guest satisfaction
• Perform night audit duties as required
• Laundry Duites and light cleaning

Qualifications:

• Previous experience in a hotel or resort setting preferred
• Strong customer service skills with a focus on guest relations
• Knowledge of hospitality management principles
• Excellent communication skills and phone etiquette
• Ability to multitask and work effectively in a fast-paced environment
• Familiarity with hotel management software is a plus Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your dedication to customer service will shine. to embark on a rewarding career in the hotel industry. Overnight position. 11pm
• 7am

Job Types:

Full-time, Part-time Pay:

$10.50

• $11.

00 per hour

Benefits:

Employee discount

Work Location:

In person