Night Audit Sandcastle Hotel on the Beach Pismo Beach, CA Job Details $18 - $19 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Visitor query response Hotel and accommodations payment processing Cash amount verification Proactive hotel and accommodations guest assistance Operator switchboards Financial transaction processing Phone communication Night audit Greeting customers Client inquiry handling Answering guest questions Mid-level Task prioritization Accounting Telephone systems Productivity software Suggestive selling Project planning phase Team motivation (leadership skill) Balancing end-of-day transactions Office phone management Full Job Description Sandcastle Hotel on the Beach is searching for a Night Audit (Night Front Desk) to join the team! The Night Audit will be responsible for assisting guests in all guest services related functions. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly. Core functions of the position, but are not limited to the following; Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy. Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range:

$18.00 - $19.00 per hour Experience Preferred 1 - 2 years:

Work Experience:

• Minimum of 2 years of hotel front desk experience preferred. Professional Skills
• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/ tasks and able to prioritize projects/ task Personal Skills
• Highly organized and efficient
• Pro-active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude Skills Preferred Microsoft Office Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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