Hotel Night Auditor The Royal Palm South Beach - 3.5 Miami Beach, FL Job Details Full-time $20 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Food provided Qualifications Bilingual Customer communication Night audit Attention to detail Organizational skills Multi-line phone systems Full Job Description Job Summary Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.

Summary:

Perform front desk duties such as guest check-ins and check-outs during the night shift Process guest payments and maintain accurate records Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies Assist guests with inquiries, requests, and any issues that may arise during the night Ensure the safety and security of the hotel premises during overnight hours Provide exceptional customer service and create a welcoming and positive atmosphere for guests Collaborate with other departments to address guest needs and ensure a seamless guest experience Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued Responsibilities Oversee overnight front desk operations, including guest check-ins, check-outs, and reservations with professionalism and efficiency. Conduct nightly audits of financial transactions using hotel management systems such as Ligthspeed to ensure accuracy and completeness. Address guest inquiries and resolve issues promptly, providing personalized service that exceeds expectations. Monitor security cameras, perform safety checks, and respond swiftly to any emergency situations or disturbances following hotel emergency procedures. Prepare detailed shift reports, incident logs, and reconcile daily revenue to maintain accurate records. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests and resolve any outstanding issues. Maintain phone etiquette and operate multi-line phone systems to assist guests and staff effectively during overnight hours. Qualifications Prior experience in hospitality management or hotel front desk operations, particularly in night audit roles. Proficiency with hotel management software such as OPERA or similar systems. Strong customer service skills with the ability to communicate fluently in multiple languages; bilingual abilities are highly valued. Knowledge of hotel emergency procedures, guest relations, and hospitality best practices. Excellent attention to detail, organizational skills, and the ability to handle multiple tasks efficiently. Previous resort or hotel experience is preferred; familiarity with multi-line phone systems and phone etiquette is a plus. Ability to work independently during night shifts while maintaining a high standard of professionalism. Embark on a rewarding career where your dedication transforms guest stays into memorable experiences! We are committed to fostering an inclusive environment that values your skills and enthusiasm for hospitality management.

Pay:

$20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Food provided Health insurance Life insurance Vision insurance

Work Location:

In person