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BW
Best Western Plus Yulee
Hotel Night Auditor
Entry-Level JobVerifiedNo experience needed
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Based on Florida data
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What they do
A Night Auditor provides accounting of financial transactions for a hotel or hotel departments at the end of a business day. Reviews records of payments made during the day; prepares guest charges for the day ahead. Manages hotel activities and provides service to customers as needed during the night.
$29,662 / year median in Florida
+9% projected growth
Job Description
Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee nightly financial reconciliations, handle guest inquiries, and maintain the integrity of front desk procedures during the overnight shift. Your enthusiasm for hospitality management and guest services will help create a welcoming environment that keeps our guests returning time and again. This paid position offers an exciting opportunity to be the backbone of our hotel's overnight operations, ensuring safety, accuracy, and outstanding service during the quiet hours of the night. Responsibilities Conduct nightly financial audits by reviewing and reconciling daily revenue reports, ensuring accuracy in all transactions. Manage front desk operations during overnight hours, including check-ins, check-outs, and guest requests with professionalism and warmth. Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently. Maintain security protocols by monitoring CCTV surveillance systems, conducting patrols of public areas, and reporting any suspicious activity. Prepare detailed shift reports documenting financial transactions, guest interactions, incidents, and operational issues for management review. Handle multi-line phone systems with excellent phone etiquette to assist guests and coordinate with other hotel departments as needed. Support guest relations by addressing special requests or concerns to ensure a memorable stay for all visitors. Light cleaning of common areas. May need to assist setting up breakfast area on occasion. Requirements Hotel front desk experience preferred, but not required. We will fully train the chosen candidate. Candidate must have superior communication skills - especially inter office. Excellent customer service skills with a friendly demeanor and professional phone etiquette. Ability to manage multi-line phone systems efficiently while maintaining composure during busy periods. Exceptional attention to detail, organizational skills, and the ability to work independently during overnight shifts. Must have flexible availability, a team player and ability to work with others. Holidays and weekends a must.