Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during nighttime hours, managing front desk functions, overseeing guest services, and maintaining the integrity of hotel records. Your proactive attitude and hospitality expertise will help uphold our standards of excellence while creating a welcoming environment for all guests arriving after hours. This paid position offers an exciting opportunity to develop your hotel management skills in a lively, fast-paced setting. Duties Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as hotel room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area Requirements Proven experience in hospitality management, front desk operations, or hotel customer service roles; resort experience is a plus Bilingual or multilingual abilities are highly desirable for effective client communication in diverse environments Strong knowledge of hotel emergency procedures and guest relations best practices Excellent phone etiquette and experience handling multi-line phone systems in a professional manner Exceptional customer service skills combined with problem-solving abilities to address guest needs promptly and courteously Ability to work overnight shifts in a fast-paced environment while maintaining high energy levels and attention to detail Previous experience with hotel management software and reservation systems is asset.

Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount

Work Location:

In person