Night Auditor/Front Desk

Night Auditor/Front Desk Hotel Versey Chicago Lincoln Park Chicago, IL Job Details Part-time $22.00 - $22.75 an hour 1 day ago Benefits Employee discount Qualifications Financial close processing Multitasking Multilingual Phone communication Processing cash transactions Administrative experience High school diploma or GED Attention to detail Accounting Accounting and finance experience Full Job Description Job Overview We are seeking a dedicated and friendly Night Auditor to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and addressing any inquiries or concerns. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Handle guest inquiries and requests promptly, providing accurate information about hotel services and local attractions. Maintain effective communication with other departments to ensure guest satisfaction. Process phone calls using phone systems, demonstrating excellent phone etiquette. Assist with reservations, cancellations, and modifications as needed. Address any guest complaints or issues with professionalism and empathy, striving for resolution. Uphold the standards of hospitality management by maintaining a clean and organized front desk area. Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics to be distributed via email Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Perform check-ins and check-outs as well as wake-up calls Summarize shift results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Utilize Kipsu to respond to guest messages Additional tasks may be assigned at any given time Experience Previous experience in customer service or hospitality is preferred. Familiarity with front desk operations in a hotel setting is advantageous. Multilingual abilities are a plus, enhancing communication with diverse guests. Strong knowledge of phone systems and effective phone etiquette is essential. A background in hospitality management or hotel management will be considered an asset.

Qualifications:

Minimum High school graduate or equivalent Minimum one (1) year of hotel front desk experience Understand basic principles of auditing, balancing, and closing out accounts Know how to operate front office equipment Experience handling cash, accounting procedures, and general administrative tasks. Ability to lift 50 lbs. and stand or walk for extended periods of time. Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type:

Part-time Pay:

$22.00 - $22.75 per hour

Benefits:

Employee discount

Work Location:

In person