Night Auditor

Night Auditor SpringHill Suites by Marriott - 3.2 Billings, MT Job Details Full-time $16 - $17 an hour 14 hours ago Qualifications Record keeping Customer communication Property management tools Guest relations Financial transaction processing Balancing cash drawers Night audit Greeting customers Hotel and accommodations guest check-in Decision making Financial record maintenance Clean workspace maintenance Phone etiquette Entry level Cross-functional communication Customer complaint resolution

Full Job Description Job Description:

To assist all guests, co-workers, and vendors in a friendly, courteous, efficient, and professional manner.

Essential Job Functions:

Smile and greet every person that walks through our doors Provide the highest quality of service at all times Promptly and effectively deal with any guest complaints or requests Check guests in and out of the hotel in accordance with all brand standards Accurately maintain all guest folios including but not limited to posting payments, posting incidental charges, and rebates when necessary Use appropriate telephone scripted greetings at all times Complete all required brand training within an appropriate hotel established timelines Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist Properly maintain cash drawer at the appropriate level and follow all cash handling procedures Keep lobby and desk area clean and presentable at all times Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift Must be able to move/lift items weighing up to 50 lbs from time to time Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work Verify all front desk transactions and ensure all required back up balances to the Property Management System Effectively complete the Property Management System's night audit procedures Print and complete all required reports Ensure all guest folios are printed and distributed to the guest rooms for all departing guests Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate Carry out all other reasonable requests as requested by the hotel leadership team Must be able to work with minimal supervision and be able to make decisions that take care of the guests' needs to ensure customer satisfaction

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person