Hotel Night Auditor Hampton Inn by Hilton - 3.6 Garner, NC Job Details Part-time $14 - $17 an hour 3 hours ago Benefits Employee discount Qualifications Foreign language proficiency Visitor query response Record keeping Hotel and accommodations payment processing Hotel policy compliance Resort experience Financial transaction processing Multilingual Phone communication Night audit Incident report management Greeting customers Answering guest questions Theft prevention procedures Financial record maintenance Public safety procedures Daily transaction recording Hotel emergency procedures Property management systems (PMS) Security system monitoring (security system operation) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Communication with emergency services Hospitality online booking platforms Hotel and accommodations guest complaints handling OPERA Hotel safety procedures Communication skills Property management Full Job Description Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the nighttime hours, managing front desk responsibilities, verifying daily financial transactions, and maintaining the safety and security of the property. Your proactive approach and hospitality expertise will keep our hotel running smoothly while providing outstanding service to our guests. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations in a lively, fast-paced environment. Duties Welcome and assist guests during late-night hours with check-in, check-out, and inquiries, ensuring a positive experience through excellent customer service and phone etiquette Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments using property management systems (PMS) such as OPERA or similar platforms Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review Monitor security cameras and perform property inspections to uphold safety protocols and prevent theft or damage Handle guest requests or complaints promptly, employing customer service problem-solving skills to resolve issues efficiently Manage multi-line phone systems to answer inquiries from guests, vendors, or staff with professionalism and clarity Enforce hotel emergency procedures when necessary, coordinating with local authorities or emergency responders to ensure guest safety Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong knowledge of hotel management systems (PMS), especially OPERA or similar platforms for reservations and billing Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Excellent customer service skills with a focus on guest relations and client communication Familiarity with hotel emergency procedures and safety protocols to handle unexpected situations confidently Exceptional phone communication skills with multi-line phone system proficiency and proper phone etiquette Ability to problem-solve quickly under pressure while maintaining a friendly, professional demeanor in a hospitality environment This role is perfect for motivated individuals eager to advance their career in hospitality management while delivering memorable guest experiences. We value energetic team players who thrive in a lively setting and are committed to excellence in every interaction.

Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person