Hotel Night Auditor Extended Stay America Suites Albuquerque - Rio Rancho Blvd Rio Rancho, NM Job Details $16 - $18 an hour 1 day ago Qualifications Visitor query response Hotel and accommodations payment processing Night audit Greeting customers Answering guest questions Invoice processing Hotel room assignment management Phone customer support Hotel and accommodations guest complaints handling Balancing end-of-day transactions Entry level Under 1 year Full Job Description We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you!

Compensation:

$16 - $18 hourly depending on experience

Responsibilities:

Address guest inquiries about hotel services, amenities, and local attractions. Assist with reservations via phone, email, or in person, including group bookings. Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression. Respond to and resolve guest concerns promptly by working with the appropriate departments. Process payments, generate invoices, and balance transactions at the end of each shift.

Qualifications:

Strong customer service skills with a guest-focused approach. Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job. Hospitality experience preferred but not required—applicants at all experience levels are welcome. Proven customer service experience with a strong guest-focused mentality Physical ability to stand, walk, and lift up to 25 pounds as needed. About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.