Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, providing exceptional guest services while maintaining the integrity of financial and operational records. Your enthusiasm and professionalism will help create a welcoming atmosphere for guests arriving late or checking out early, ensuring their experience is positive from start to finish. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is your opportunity to shine! Duties Greet and assist guests arriving or departing during overnight hours with friendly, professional service. Perform nightly audit procedures to reconcile daily financial transactions, ensuring accuracy and completeness. Manage front desk operations, including check-ins, check-outs, and handling guest inquiries with a bilingual or multilingual approach when necessary. Maintain detailed records of guest accounts, reservations, and billing information using multi-line phone systems and hotel management software. Address guest concerns promptly and courteously, providing exceptional guest relations and resolving issues to enhance overall satisfaction. Monitor security cameras and conduct routine inspections of the property to ensure safety standards are upheld throughout the resort or hotel premises. Prepare shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts and compliance with hotel policies. Set up the breakfast area, for when they arrive it is all ready for them. Wash, dry, & fold any towels that the previous shift didn't finish. Qualifications Proven experience in hotel management or hospitality management roles, particularly in front desk or night audit functions. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued. Familiarity with hotel management systems, multi-line phone systems, and guest services software. Excellent phone etiquette and interpersonal skills to engage with diverse guests confidently. Ability to work independently during overnight hours while maintaining high attention to detail. Previous experience working at resorts or large hotels is preferred but not mandatory. Knowledge of hospitality standards, guest relations practices, and security procedures is advantageous. Join us in delivering memorable guest experiences around the clock! We're committed to fostering an inclusive environment where energetic professionals can grow their careers in hospitality management while making a positive impact on every guest's stay.

Pay:

From $14.00 per hour

Benefits:

Employee discount

Work Location:

In person