Night Auditor - Front Desk

Job Summary Join our dynamic hospitality team as a Night Auditor - Front Desk, where you will play a vital role in ensuring seamless overnight operations at our hotel. This energetic position combines the responsibilities of guest services, financial reconciliation, and security, all while providing exceptional hospitality during nighttime hours. As a Night Auditor, you will be the first point of contact for late-night guests and visitors, delivering friendly assistance and maintaining the highest standards of guest relations. Your proactive approach and attention to detail will help create a welcoming environment that encourages guest loyalty and satisfaction. Duties Welcome and assist guests arriving or departing during overnight hours with professionalism and warmth Perform nightly audit procedures to reconcile daily financial transactions, including billing, payments, and reservations Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications efficiently Ensure guest safety by monitoring security systems, conducting patrols of the property, and reporting any irregularities or incidents Provide exceptional customer service by addressing guest needs promptly and courteously in multiple languages if applicable Maintain accurate records of all transactions, guest requests, and incident reports for accountability and compliance Support front desk operations by handling check-ins/check-outs, updating guest information, and managing late-night administrative tasks Requirements Proven experience in hospitality management or hotel front desk operations with a focus on night shifts Strong knowledge of hotel management systems and night audit procedures Excellent customer service skills with a friendly, energetic demeanor Ability to communicate effectively in English; bilingual or multilingual abilities are highly desirable Familiarity with phone etiquette and multi-line phone systems to handle guest inquiries professionally Demonstrated ability to handle guest relations with tact and diplomacy in a fast-paced environment Previous hotel experience is preferred; hospitality or resort background is a plus Ability to stand for extended periods, walk throughout the property, and perform security checks as needed Join us as a Night Auditor - Front Desk and become an essential part of our vibrant hospitality team! Your enthusiasm for guest service combined with your attention to detail will ensure our guests enjoy memorable stays while feeling safe and valued throughout the night.

Pay:

$14.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person