Job Overview Join our dynamic hospitality team as a Part-Time Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest check-ins and check-outs, handle administrative tasks, and maintain the safety and security of the property. Your enthusiasm and commitment to hospitality excellence will help create a welcoming environment for all guests during nighttime hours. This position offers an exciting opportunity to develop your skills in hotel management while providing top-tier guest service in a lively, fast-paced setting. Responsibilities Greet guests warmly upon arrival and departure, ensuring a positive first impression through excellent phone etiquette and customer service problem-solving. Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar hotel reservation systems. Handle all night audit procedures, including balancing accounts, reconciling transactions, and preparing financial reports to ensure accuracy for the next day's operations. Respond promptly to guest inquiries, requests, and complaints with professionalism and a friendly attitude, ensuring guest satisfaction and fostering strong guest relations. Maintain security by monitoring CCTV surveillance, conducting visual inspections of the property, and following hotel emergency procedures to ensure safety for guests and staff. Coordinate with housekeeping, maintenance, and other departments to address guest needs or resolve issues swiftly. Manage multi-line phone systems to assist guests with reservations, inquiries, or emergencies during overnight hours. Requirements Prior experience in hospitality management or hotel front desk operations is preferred; familiarity with hotel management systems such as OPERA is highly advantageous. Excellent customer service skills with a focus on guest relations and problem-solving capabilities. Bilingual or multilingual abilities are a plus to effectively communicate with diverse guests. Strong knowledge of hotel emergency procedures, security protocols, and property management systems (PMS). Ability to handle multi-line phone systems confidently while maintaining professionalism in all client communication. Previous resort or hotel experience is desirable; experience working with multi-lingual guests is beneficial. Must be able to stand, walk, and perform physical tasks for extended periods during overnight shifts. Join us as a Part-Time Night Auditor and become an integral part of our vibrant hospitality team! Your dedication will help us deliver memorable experiences while ensuring the safety and comfort of our guests throughout the night. We value energetic individuals who thrive in fast-paced environments and are eager to grow their careers in hospitality management!

Pay:

$15.00 per hour

Work Location:

In person