Night Auditor Spark by Hilton Southeast Corpus Christi, TX Job Details Full-time $11 - $14 an hour 22 hours ago Qualifications Resort experience Multilingual Phone communication Night audit In-person customer service Phone customer support Attention to detail Hotel emergency procedures Property management systems (PMS) Hospitality online booking platforms OPERA Full Job Description Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. In this energetic role, you'll ensure smooth financial and operational closing procedures, provide exceptional guest experiences, and uphold the highest standards of hospitality management. Your proactive approach and attention to detail will help create a welcoming environment for guests while maintaining the integrity of hotel records and property management systems. This paid position offers an exciting opportunity to showcase your customer service expertise and hotel management skills in a fast-paced, guest-focused setting. Duties Conduct nightly audits using property management systems (PMS) such as PEP to reconcile accounts, verify transactions, and prepare financial reports. Manage guest check-ins and check-outs efficiently, ensuring accurate billing and reservation processing through hospitality reservation systems. Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction during late-night hours. Maintain front desk operations including phone communication, handling reservations, and assisting guests with special requests or emergencies. Follow hotel emergency procedures to respond swiftly to incidents or safety concerns, ensuring guest safety at all times. Prepare shift reports detailing financial transactions, occupancy levels, and any notable incidents for management review. Support guest relations by offering personalized service and fostering a welcoming atmosphere for all visitors. Requirements Proven experience in hospitality management or hotel front desk operations; resort experience is a plus. Familiarity with property management systems (PMS), especially OPERA or similar platforms. Strong customer service skills with excellent problem-solving abilities and attention to detail. Multilingual or bilingual capabilities are highly desirable to assist diverse guests effectively. Knowledge of hotel emergency procedures, guest services protocols, and phone etiquette standards. Ability to work overnight shifts in a fast-paced environment while maintaining professionalism and energy. Excellent communication skills for client interaction, staff coordination, and emergency response situations. This role is perfect for motivated individuals passionate about delivering exceptional hospitality experiences around the clock!

Pay:

$11.00 - $14.00 per hour Expected hours: 34.0 - 40.0 per week

Work Location:

In person