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La Quinta Inns & Suites
Night Auditor Receptionist
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Job Description
Key Responsibilities Welcome and check in/check out guests. Make and modify reservations. Answer phones and respond to guest questions. Process payments and maintain accurate guest accounts. Provide information about hotel services, breakfast, Wi-Fi, local attractions, and policies. Handle guest requests and complaints professionally. Communicate with housekeeping and maintenance regarding room status and guest needs. Maintain a clean and organized front desk area. Follow hotel safety, security, cash-handling, and guest-service procedures. Complete required front-desk paperwork and shift reports. For overnight employees, perform night audit duties and ensure accurate daily closing procedures. Preferred Qualifications Previous hotel front desk experience. Experience with Wyndham or other hotel PMS systems . Experience with night audit. Bilingual English/Spanish is a plus. Knowledge of hotel reservations, room types, rates, taxes, and billing. Ability to remain calm and professional when dealing with difficult guests.