About the Role First impressions and final impressions matter. As a Front Desk Agent and Night Auditor, you are both the welcoming face of our hotel and the steady hand that keeps nightly operations running smoothly. From greeting guests to balancing the day's books, you'll ensure every part of the guest experience feels seamless and professional. This position is ideal for someone who values structure, enjoys problem-solving, and takes pride in maintaining accuracy and consistency throughout each shift. What Your Night Looks Like Every shift is different, but your core responsibilities include: Delivering a warm, professional welcome to every guest Completing efficient check-in and check-out transactions Acknowledging IHG One Rewards members and returning guests Handling reservations, billing questions, and payments accurately Anticipating guest needs and offering local recommendations Resolving concerns calmly and turning issues into positive outcomes Maintaining brand standards and front desk procedures Night Audit responsibilities include: Reconciling and balancing daily financial transactions and reports Verifying and posting room charges, adjustments, and revenue summaries Preparing end-of-day reports for management review Ensuring overnight guest safety and property security Managing late arrivals, early departures, and emergency procedures Performing nightly system backups and audit closeouts What We're Looking For Strong communication skills, clear, calm, and guest-focused Problem-solving mindset with attention to detail Basic computer skills and comfort with hotel systems Ability to handle cash, credit cards, and basic math Reliable, punctual, and team-oriented Bilingual skills are a plus, but not required What We Offer Competitive hourly pay based on experience Stable scheduling and clear expectations Brand-backed training and growth opportunities Supportive team culture with strong leadership A professional environment that values doing things the right way We are an equal opportunity employer and welcome applicants from all backgrounds. If you take pride in service, reliability, and professionalism and we want to meet you.

Job Type:

Full-time Benefits:

Employee discount

Work Location:

In person