Front Desk Night Audit Clerk

Massanutten Resort Job Summary The Night Audit Associate position serves as the primary point of contact for the Resort's onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others. Required Customer service, problem-solving, math, and general computer skills. Preferred Prior customer service/guest relations experience Prior Night Audit experience

Typical Schedule Days:

Varies, includes weekends and holidays

Hours:

9pm or 11pm - 7am Core Responsibilities Serve as primary point of contact for Resort guests Assist with check-in/check-out procedures Respond to phone and email inquiries Assist with reconciliation of Resort accounts Other duties as assigned by management For more information, contact Mary Turner at 540-417-2235.