We are looking for an energetic, outgoing, upbeat person who is good under pressure to work at our front desk. Looking for someone with a great personality who is a team player and understands there are lots of different personalities in both other employees and guests. Come join a hotel in Dodgeville, WI right of HWY 23!

Primary Responsibilities:

Duties:

• Perform night audit procedures to reconcile daily hotel revenue and expenses
• Verify the accuracy of guest accounts by reviewing charges and credits
• Handle guest check-ins and check-outs during the overnight shift
• Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
• Assist with guest reservations and ensure accurate room assignments
• Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
• Operate phone systems and handle incoming calls professionally
• Complete end-of-day reports and distribute them to appropriate departments
• Ensure the security of the hotel by monitoring access and conducting regular rounds

Requirements:

• Previous experience in a guest relations or front desk role preferred
• Knowledge of hotel management systems and night audit procedures is a plus
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Some small maintenance experience
• Excellent communication skills, both verbal and written
• Multilingual or bilingual skills are highly desirable
• Proficient in using computer systems, including Microsoft Office Suite
• Ability to work independently with minimal supervision
• Detail-oriented with strong organizational skills Please submit a resume or come in and fill out an application.

Schedule:

Weekends required Holidays required Night shift

This Job Is:

A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction

Job Types:

Full-time, Part-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount Flexible schedule Ability to

Commute:

Dodgeville, WI (Required) Ability to

Relocate:

Dodgeville, WI:

Relocate before starting work (Required)

Work Location:

In person