Company Name:

PBS Systems Job Location:

US /

Canada Job Type:

Full-time, Permanent No. of

Openings:

01 Job Requirement(s):

Internal Job Title:

N/A SPD Payroll Specialist - Tier 1

Reports To:

Team Lead, SPD Payroll Specialist You bring the automotive accounting experience — we teach you the software. "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!"

The Opportunity:

The Payroll Product Specialist - Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns.

The Role:

• Build a strong understanding of payroll software, related processes, and supported payroll solutions.
• Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.
• Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.
• Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.
• Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.
• Keep customers informed on open incident status and follow established procedures through resolution.
• Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.
• Participate in ongoing cross-training to support multiple products, services, and business processes.
• Follow departmental policies, procedures, performance standards, and corporate values.

Job Responsibilities:

• Previous customer service, payroll, or dealership experience is considered an asset
• Strong computer skills, including proficiency with Microsoft Office Suite
• Excellent communication skills and a strong commitment to providing high-quality customer service
• Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution
• Effective time management, organizational, multitasking, and prioritization skills
• Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately
• Willingness to participate in ongoing education and cross-training
• Must hold a valid driver's license and passport
• High School Diploma

•

MUST HAVE

Skills:

+ 1-2 years' PREVIOUS

AUTOMOTIVE EXPERIENCE

with a focus in Accounting operations + Strong computer skills are required including proficiency in Microsoft Office Suit...