Job Summary:

Resolves well-defined problems for local quality control of timekeeping systems (e.g., KP TIME System) by reviewing pay period adjustments for accuracy and following clearly defined procedures for entering data in the TIME system from the paper TIME forms to finalize time cards for manager approval. Analyzes various issues or data to resolve basic issues of smaller scope by following a well defined process for printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department. Ensures quality assurance for daily operations by communicating newly established business processes to clients following a well defined process or set of procedures and providing analytical research and program development for the system with significant guidance. Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by following well-defined specific instructions. Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by following clearly defined procedures for performing system and timecard audits for client areas. Resolves escalated customer inquiries with first call solutions by applying human resources (HR) knowledge, contract knowledge, judgment, and initiative while supporting the liaisons for National Payroll Services and KRONOS support teams regarding customer issues.

Essential Responsibilities:

Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with significant guidance. Responds to the needs of others as directed to support completion of routine work tasks. Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established processes, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work. Resolves well-defined problems for local quality control of timekeeping systems (e.g., KP TIME System) by: reviewing pay period adjustments for accuracy; following clearly defined procedures to enter data in the TIME system from the paper TIME forms submitted and approving the final time card for submission; collaborating with immediate group to address timekeeping irregularities with significant guidance; and learning commonly used, essential business practices to support the liaison for internal sources regarding Family Medical Leave Act/Leave of Absence (FMLA/LOA) timecard coding and pay discrepancies as needed. Analyzes various issues or data to resolve basic issues of smaller scope by: following a well-defined process or set of procedures to review basic factors; printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department; and identifying trends with close monitoring. Ensures quality assurance for daily operations by: communicating newly established business processes to clients following a well defined process or set of procedures; providing analytical research and program development for the system with significant guidance; reviewing internal system controls within well-defined, specific parameters; and following a well-defined process or set of procedures to comply with National Timekeeping and any contract agreements, pay practice standards, and union agreements as established by Labor Relations. Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by: following well-defined, specific instructions. Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by: following well-defined, specific detailed instructions; following clearly defined procedures to perform periodic system and timecard audits for client areas; and reconciling basic KRONOS and payroll audits. Resolves escalated customer inquiries with first call solutions by: applying human resources (HR) knowledge, contract knowledge, judgment, and initiative within narrowly-defined, specific parameters; supporting the liaisons for National Payroll Services and KRONOS support teams regarding customer issues and ensuring that service standards are met under a close degree of supervision; and providing ongoing education and information to customers and HR services as needed based on well-defined process or set of procedures.

Qualifications:

Minimum Qualifications:

High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Written Communication; Interpersonal Skills; Time Management; Service Focus; Conflict Resolution; Computer Literacy;

Adaptability Preferred Qualifications:

N/A