The purpose of this position is to provide premier customer service when handling payroll related inquiries and information requests from current and former associates. This position researches, analyzes and resolves associate pay issues related to attendance, absences, adjustments, taxation, and paid time off (PTO) benefits. This position provides accurate and timely responses in accordance with payroll and benefits policies, while maintaining strict confidentiality and adhering to Publix data security standards. This position also manages the printing and distribution of physical payroll checks and audits the hours worked and rest breaks of minors in all operating states in accordance with FSLA and state laws. This is impactful to Publix due to the civil fines and penalties imposed for violations of federal and state child labor laws.

Primary Responsibilities:

This position is responsible for serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management. This position is responsible for managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks. This position is responsible for timely and accurate responses to payroll information requests from current and former associates. This position is responsible for analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws. This position is responsible for analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay.