Position Summary:

The Universal Banker has all of the knowledge, skills, and abilities to perform as a Teller and/or fulfill responsibilities related to account opening and maintenance. The primary focus of this role at any given time will be dependent upon the current needs of the branch. The Universal Banker meets the needs of customers by providing excellent customer service. This role will float between the Southshore branches as needed.

Job Responsibilities:

Open and maintain all types of Consumer and Business accounts in accordance with bank policy, including but not limited to BSA, providing accurate quotes on rates, fees and other disclosures, OFAC
Ensure all account opening documents, maintenance forms, and transactional records are accurately completed, scanned, and retained according to bank policy.
Maintain advanced knowledge of both personal and business banking products
Perform New Account Due Diligence
Perform account maintenance as needed - hot card/reorder, reset PINs, order checks, reset online banking passwords, etc.
Close accounts when requested, ask probing questions to determine if there was a service error and try to retain the relationship if possible
Answer customer inquiries via in person or telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Refer customers to proper department for issues that cannot be resolved.
Work either the desk or the teller line as needed; and ensure teller cash drawer remains within limits
Serve as Vault Teller as needed; process cash/coin transactions and balance vault
Complete all teller transactions with accuracy and according to bank policy and procedure, transaction aspects including but not limited to, cash verification, ensuring proper endorsement rules are followed, obtain proper identification and issue receipts
Examine checks deposited and complete hold notices, availability based on regulation requirements for funds availability
Identify counterfeit currency, count and roll loose coins
Ensure work station is properly supplied.
Review and process various branch reports, ensuring accuracy and resolving discrepancies
Complete wires requests and send to proper department
Conduct monthly vault teller audits, vacation/sick audits, and quarterly safety deposit box audits as needed
Back up Branch Manager as needed
Consistently support the Bank and its core values
Follow all policies and procedures
Additional duties may be assigned by supervisor

Requirements:

High school diploma or equivalent
Reliable transportation and the ability to work from the Southshore locations
3+ year experience as Teller, CSR, UB or other retail banking position
Clerical, administrative, or sales experience preferred
Excellent written, verbal, and interpersonal communication skills
Ability to navigate and learn new computer systems
Exceptional organizational, time management, problem solving, and decision-making skills
Strong customer service skills
Honesty and integrity
Ability to work accurately and efficiently, with close attention to detail
Ability to work independently while having a strong commitment to team orientation
Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures

Benefits:

Medical, Dental, and Vision Insurance
Company Provided Life and Disability Insurance
Paid Time Off
401(k) with Employer Match
Tuition and Professional Development Assistance American Bank is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid sick time Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

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