Primary Function:

Ensure the consistent delivery of bank products while providing exceptional customer service.

Responsibilities:

• Effectively communicate with customers via the various methods they do so including but not limited to in-person, phone, email and chat functionality. Answering incoming telephone calls efficiently while transferring calls to other staff members as needed.
• Opening new checking, savings, IRA, HSA, certificate of deposit, and safe deposit box accounts while gathering all relevant customer information.
• Providing other products and services (debit cards, online banking, bill pay, mobile banking, wire transfers, stop payments, etc.) while referring potential borrowers to the loan department.
• Review daily reports. Ability to prioritize and respond based on deadlines with a sense of urgency.
• Managing a teller cash drawer, including accurate daily balancing.
• Working with the personal banking team to balance the vault, ATM, and various internal accounts, while completing all other tasks as assigned by the immediate supervisor.
• Assisting the Operations team with various tasks as needed.

Expectations:

• Adhering to the bank's policies and procedures.
• Supporting the decisions made by bank management and the Board of Directors.
• Representing the bank in and out of the office in a positive, professional manner, and with a high level of integrity.
• Possessing a strong work ethic that includes dependability and punctuality.
• Exhibiting a professional and businesslike demeanor and appearance.
• Demonstrating a willingness to be part of a team.
• Maintaining and improving knowledge of banking rules and regulations.
• Keeping work area neat and organized.
• Working in the main lobby and the drive-up in accordance with the schedule provided by the immediate supervisor.

Qualifications:

• High school diploma or equivalent.
• No previous bank experience required, although 2 or more years of bank experience is preferred.
• Excellent verbal communication skills with a pleasant, outgoing personality.
• Ability to work independently with minimal direct supervision.
• Ability and willingness to maintain confidentiality of privileged information.
• Proficiency with standard office computer equipment and software.
• Strong attention to detail.
• Basic and general math skills.

Job Type:

Full-time Pay:

$16.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person