Description Position Summary:

The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. Level 1

Duties and Responsibilities:

Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3.\nOpens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service.\nUnderstands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.\nAs needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately.\nMay float to other bank branches as needed.\nKeeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Qualifications and Skills Level 1: 0-2 Years of banking experience is required.\nExperience handling cash is required.\nHigh School Diploma or equivalent is required.\nExperience in customer service is preferred.\nProficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.\nDriver's license is required (for float positions) Level 2

Duties and Responsibilities:

On top of the duties listed in level 1, level 2 duties and responsibilities include: Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.\nMonitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures.\nMaintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.\nOpens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.\nHandles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification.\nUnderstands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system.\nAble to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy. Qualifications and Skills Level 2: 2-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required.\n0-2 years of experience as a supervisor, mentor or team leader is preferred.\nStrong understanding of banking laws and regulations is required.\nNotary Public is preferred.\nHigh School Diploma or equivalent is required.\nProficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.\nDriver's license is required (for float positions) Level 3

Duties and Responsibilities:

On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include: Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.\nAs needed and assigned, assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints.\nServes as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals. Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications.\nHandles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability).\nUnderstands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification, and Webcapture system.\nAs directed, acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations.\nMay float to other bank branches as needed.\nKeeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.\nOther Duties as assigned. Qualifications and Skills Level 3: 3-5 Years of banking experience is required. Experience must include cash handling and customer service.\nExperience as a supervisor, mentor or team leader is required.\nStrong understanding of banking laws and regulations is required.\nNotary Public is required.\nNMLS number is required.\nHigh School Diploma or equivalent is required.\nProficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.\nDriver's license is required.

Physical Environment All Levels:

While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.\nThe employee must occasionally lift and/or move up to 25 pounds.\nThe noise level in the work environment is usually quiet to moderate.\nThis position is performed in a retail bank setting.\nEmployee must be able to work days and hours that branch is open including weekends and overtime as needed. The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. We are an Equal Opportunity Employer. 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