A Personal Banker works for a bank to sell bank services to individual clients. Promotes different account options, loans or other services to customers that have assets or deposits in that bank.
Online Banking Specialist•Downtown Galveston Moody Bank Galveston, TX Job Details Full-time 2 days ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave 401(k) 6% Match Employee assistance program Vision insurance 401(k) matching Volunteer time off Life insurance Referral program Retirement plan Qualifications Customer communication Financial services customer support Interpersonal skills Customer service Electronic transaction processing Compliance with security regulations Microsoft Office High school diploma or GED Attention to detail Financial accounting Assisting with digital banking services Productivity software Treasury management software Bill payment support Industry knowledge of retail banking Full Job Description
ONLINE BANKING SPECIALIST
•DOWNTOWN
GALVESTON
Moody National Bank provides excellent employment opportunities for individuals seeking to team up with a solid leader of financial services for the communities we serve. If you have an interest in joining a stable, competitively advantaged banking team you should consider Moody National Bank. Online Banking Specialist•JOB # 41•26 All correspondence must refer to a specific job number. The Online Banking Specialist will perform centralized duties as related to Online Banking. The specialist will maintain and assist consumer customers with Online Banking, Remote Deposit, Bill Payment, and Person-to-Person Payments; for Treasury Management customers, setups, and assistance with online Treasury products.
Duties and Responsibilities:
Provides assistance to customers, Retail, Treasury Solutions and other banking staff regarding Online Banking products and operational issues. Sets up and maintains Online Banking customer access for consumer and commercial customers. Responds to and documents all fraud alerts that relate to customer transactions with Bill Pay, Zelle, and Mobile Deposit. Review and process new Online Account applications while adhering to Bank policies and procedures. Reviews and manages Zelle profiles for any fraud transactions, disputes, and reporting as required by management. Reconcile internal GL accounts related to Online Banking services. Manages and responds to consumer Mobile Deposit requests and inquiries. Manage Bill Pay profiles for consumer and business customers. Prepare periodic reports related to Online Banking and Treasury Management products. Cross train for various job duties within the department. Adheres to the Bank's security and audit procedures as well as industry rules and regulations. Scan, file, and index documents electronically. Other Duties as
Responsibilities:
perform other duties and special assignments as requested by the Management.
Job Requirements:
Education and Experience:
High School diploma or equivalent required. 2•3 years of online banking experience and/or related customer service background.
Skills and Abilities:
Knowledge of basic bank accounting principles and a general understanding of applicable federal and state bank regulations; Strong knowledge of electronic payment systems and on-line banking products, including but not limited to, consumer and commercial Mobile Deposit, Bill Pay, Online Accounts, and Person-to-Person products, such as Zelle; Working knowledge of bank operations and customer service functions; Treasury Management product knowledge preferred; Strong attention to detail and excellent customer service skills; Strong communication and interpersonal skills; Strong pc skills, including Microsoft Office (Word, Excel, etc.) Moody Bank offers a benefit package that includes: Medical, Life, Dental and Vision insurance; 401k Plan; Vacation and Sick leave benefits and more. Due to the high volume of interest, the Bank does not respond to the submission of every resume. In addition, submission of your resume to this website does not constitute the completion of an Employment Application. The Bank requires completion of an MNB employment application for each position opening. Individuals who the Bank determines to be the best qualified for the position openings are contacted to begin the application process. Applications are being accepted at the 2302 Postoffice St. location in Galveston, Texas, Human Resources Department/4th floor (M-F 9 am•4 pm) Moody Bank is proud to be an Equal Opportunity Employer.
Job Type:
Full-time Benefits:
401(k) 6% Match 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Volunteer time off
Education:
High school or equivalent (Required)
Experience:
Customer service: 2 years (Required) Basic bank accounting principles: 2 years (Required) Federal and State Bank regulations: 2 years (Required) Payment systems : 2 years (Required)
