BOC Bank is seeking a customer-oriented individual to join our team at our Miami location. This is a growth role designed for someone eager to learn different aspects of banking, expand their knowledge base, and build a lasting career in a supportive, community-driven environment. The Universal Banker position requires a detail-oriented, customer-focused individual who shares our dedication to providing quality banking services with a friendly, professional approach. You will be an essential part of our Miami team, handling both customer-facing and back-office operations while building meaningful relationships with clients and colleagues alike.

Key Responsibilities Account Services:

Open new accounts for customers, accurately process paperwork, and assist with existing account maintenance, updates, and inquiries.

Teller Operations:

Efficiently and accurately process teller functions including deposits, withdrawals, check cashing, payments, and money orders. Count and balance cash drawers with precision.

Customer Relationship Building:

Greet customers, provide exceptional service, address their needs and inquiries, and build strong, lasting relationships.

Compliance & Accuracy:

Adhere to bank policies and procedures to ensure compliance with federal regulations and maintain high accuracy in all transaction and account processing.

Problem Resolution:

Handle customer inquiries and resolve issues efficiently and professionally, referring to appropriate departments when necessary.

Cross-Selling:

Promote and recommend bank products and services, helping customers find financial solutions that suit their needs.

Team Collaboration:

Support other team members and participate in training and development activities to contribute to the efficient operation of the branch.

Requirements Experience & Education:

High school diploma or equivalent is required.

Banking Proficiency:

Prior proficiency in account opening procedures and standard teller operations are preferred, but not required.

Growth Mindset:

Willingness to learn and grow in other banking functions.

Key Skills:

Strong attention to detail, superior verbal and written communication skills, and comfort handling financial transactions.

Team Fit:

Team-oriented with a professional, positive attitude and demeanor.

Compensation & Benefits Competitive Pay:

Starting at $12/hour, with higher compensation based on experience.

Great Hours:

Monday - Friday, 8:30 am - 4:00 pm — with most holidays off!

Health Insurance:

Comprehensive health benefits for full-time employees.

Retirement Plan:

401(k) to help you plan for the future.

Paid Time Off:

Enjoy paid time off to rest and recharge. Why Join BOC Bank? At BOC Bank, our mission is simple. Driven by a desire to compete, we combine tradition, technology, and empathy to create efficient modern banking solutions. Our guiding philosophies drive everything we do: Be There for Each Other — Understand the power of teamwork and empathy. Support your colleagues and build a positive work environment. Adapt and Evolve — Strategize effectively, embrace new challenges, and forge lasting relationships built on integrity, honesty, diversity, and trust. Cultivate Excellence — Clear communication, meticulous attention to detail, and a commitment to personal and professional growth. Ditch the Suits — Look beyond traditional banking barriers and embrace a forward-thinking mindset. Celebrate Creativity — Encourage innovative solutions while exercising sound judgment. Embrace Technology & Champion Change — Stay curious, open to new ideas, and drive continuous improvement. Be an Owner — Take responsibility, be a voice for our customers and team members, and offer solutions that make a difference. Clear Communication — Foster transparency and active listening. Strengthen team collaboration through open dialogue and mutual respect. You Have a Choice — Choose to be part of something bigger than yourself. If you're a friendly, customer-focused individual looking to join a community-oriented bank, we'd love to have you on our team!

Pay:

From $12.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person