QUALIFICATIONS

Required :

Financial Counselors are expected to manage their workflow independently, ensuring all duties are completed daily. Additional hours may be required during periods of high outpatient volume. Financial Counselors must demonstrate strong leadership abilities while maintaining proficiency in all team responsibilities. Excellent communication and interpersonal skills are essential, along with competency in math, spelling, and computer literacy.

Preferred :

Bilingual (English/Spanish) proficiency in both spoken and written communication. Familiarity with hospital insurance and billing processes. Two or more years of experience in a hospital, clinic, or healthcare business office.

TYPICAL PHYSICAL/MENTAL DEMANDS

Medium physical demand level capabilities required. Must be able to work independently as well as with coworkers, other staff professionals, guild volunteers, patients and visitors. Must be able to prioritize work, organize time efficiently and attend to detail. Must be able to sit, walk and stand for extended periods of time. Have the ability to lift up to 40 pounds, push wheelchair with up to 250 pounds, and assist a patient in and out of a chair, wheelchair, or from an automobile, and ride in an elevator.

ESSENTIAL JOB FUNCTIONS

Demonstrates self-motivation and the ability to multi-task effectively. Possesses excellent interpersonal skills, interacting professionally with individuals from diverse backgrounds. Capably resolves conflicts and maintains positive relationships with all departments and individuals encountered. Conducts research on individual cases and provides real-time estimates to patients and physician offices. Maintains updated knowledge of the strategic vision of the Revenue Cycle. Remains proficient in EPIC workflows and automations. Understands ancillary department functions and procedures, responding to patient and billing inquiries in a timely manner. Collaborates closely with scheduling and pre-authorization departments to assess process improvements and overcome obstacles. Maintains strict confidentiality of patient information. Demonstrates competence in alignment with the organization's defined mission, vision, values, and strategic plan. Shows awareness of age-specific, cultural, and spiritual practices, as well as the functional status and physical needs of customers, through proficiency testing, skill demonstration, adherence to core standards for service excellence, and documentation review. Remains cooperative and flexible with additional assignments. Performs other duties as assigned and maintains flexible working hours.

MARGINAL JOB FUNCTIONS

Performs other duties as assigned. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.