Fertility Financial Counselor

Fertility Financial Counselor Reproductive Medicine Associat Troy, MI Job Details Full-time 15 hours ago Benefits Paid time off 401(k) matching Qualifications Customer communication Medical office experience Full Job Description Reproductive Medicine Associates of Michigan (RMA of Michigan) is seeking a dedicated and empathetic Fertility Financial Counselor to join our team. In this pivotal role, you will guide patients through the financial aspects of their fertility journey, ensuring they feel supported and informed every step of the way. Since 2006, RMA of Michigan has been a trusted leader in fertility care, helping bring over 5,000 babies into the world. Our commitment to personalized treatment plans, advanced reproductive technologies, and compassionate care has made us a beacon of hope for families across Michigan and beyond. This is a remote position; however, candidates must reside in or near the Detroit Metro Area to allow for occasional in-person meetings or training.

Key Responsibilities Patient Guidance:

Provide clear and compassionate explanations of insurance coverage, treatment costs, and financial options to patients.

Financial Management:

Prepare and review treatment quotes and IVF cost packages with accuracy and transparency.

Insurance Verification:

Verify insurance eligibility, copays, deductibles, and coverage details.

Payment Collection:

Collect payments for fertility services and manage patient financial accounts.

Team Collaboration:

Work closely with billing, coding, and clinical teams to ensure seamless coordination and accurate information. Qualifications 2-4 years of experience in a medical business office or similar setting. 2-4 years of direct customer service experience, ideally in a healthcare environment. Strong knowledge of healthcare billing, insurance benefits, and payer remittance advice. Exceptional communication skills and a commitment to delivering excellent patient service. Experience in fertility, OB/GYN, dermatology, or plastic surgery is a plus. Why Join RMA of Michigan?

Competitive Compensation:

We offer a competitive salary and benefits package.

Work-Life Balance:

Enjoy generous paid time off to support your personal and professional life.

Retirement Planning:

Benefit from a 401(k) plan with employer match.

Impactful Work:

Be part of a team that makes a real difference in people's lives by helping them achieve their dreams of parenthood. If you're passionate about helping individuals navigate the financial aspects of fertility care and want to be part of a collaborative, patient-centered team, we invite you to apply. For more information about our clinic and services, please visit our website: www.rmami.com