The City Clerk is to provide prompt and accurate service and information to customers regarding billing, collections, requests for credits, requests for new service, disconnects and transfer of water services. Provides customers with the highest quality customer service in account matters and problem resolution in a friendly, efficient and professional manner.

Qualifications:

Respond to customers on utility accounts by phone, in person, by mail and e-mail. Process new service, re-reads, transfer of service and disconnection. Handle delinquent customers by monitoring, sending letters and disconnection of services. Process utility bill payments, billing calculations, balance cash drawer and deposits.