Purpose of the Position Under the daily general direction of the Director of Public Works performs all billing and maintenance functions for the utility operation and Director including confidential matters. The work generally involves day-to-day organization and record keeping for the Utilities and Department of Public Works. There is frequent interaction with the general public and other Village departments. Essential Duties and Responsibilities The general duties and responsibilities of the position are to perform routine daily billing, maintenance and administrative functions for the utility operation and for Director of Public Works and the Technical Staff. The primary responsibility is to the utility operation and the Director with time allotted to other staff matters as available. The following is a description of some of the specific duties and responsibilities for this position. These are not to be construed as exclusive or all-inclusive as other duties may be required and assigned: 1. Maintain customer account records reviewing for accuracy and completeness. Investigate and resolve customer inquiries and complaints. 2. Establish new customer accounts and properly issue water/sewer permits for new connections. Inform new customers of billing procedures and payment options. 3. Monitor third party payment services for accurate handling of customer payments. Assist customers with online system access and educate them about options for recurring payments. 4. Compile meter reading information into billing system to generate accurate bills. Import and export files for monthly cycle reads including creating work orders for stalls, high, low or any other identified discrepancies in meter reads for billing purposes. Document meter information on customer account (testing, change out or other resolution). 5. When meter data is finalized, process billing registers to generate monthly cycle utility bills for mailing service. Process includes proof and upload of electronic file. Review file after creation for accuracy and authorize release for mailing. 6. Calculate and generate final bills when customers terminate service for tenancy changes or sale of property. 7. Monitor aging of customer accounts. Post late penalties and generate notice for customer (if tenant occupied a statement of notice is sent to the property owner as well). 8. Perform annual tax roll procedure for utility accounts. 9. Process non-sufficient fund notification from bank and third-party providers back on to customers account for collection. Notify customers including assessing applicable fees. 10. Responsible for maintaining stormwater billing equivalent unit runoff (ERU) database used in bill creation. Works with Public Works Department to resolve questions. 11. Maintain sewer, water and stormwater billing rates in system and update for any Village rate structure changes. 12. Answer telephone calls for the Utilities. Receive and handle customer complaints and concerns. Record and dispatch work orders as necessary. 13. Prepare agendas, record minutes and attend Public Works and Utility Committee meetings. 14. Code vouchers with general ledger account numbers for Utility accounts payable. 15. Prepare customer special assessment bills. Record and maintain all special assessment records. Place all special assessment installments on property owner's property tax bills. 16. Collect data for PSC report and audit reports. 17. Word processing and spreadsheet preparation for Director of Public Works and Utility Department (and other departments when needed). 18. Prepare miscellaneous billing for the Utilities and Village. 19. Prepare special assessment certificates and billings for Title Companies. 20. Answer telephone for Village as needed. 21. Assist in training new staff in various areas (i.e. utility records, land records, assessment files, accounting, miscellaneous billing, assessments and various other procedures). 22. Count currency, coin and checks in cash drawer at end of day, reconcile to system, and prepare bank deposit. Identify and rectify balancing errors. Scan bank deposit. 23. Assist with tax collection. 24. Assists Utility Superintendent prepare various annual reports: e.g. water withdrawal report, compliance maintenance annual report, lead & copper sampling report, consumer confidence report, etc. 25. Assists Utility Superintendent with maintenance of records and coordination for the cross connection control program. 26. Responsible for administration of the Village's Private Well Permitting Program. 27. Maintain records for special assessments Additional Duties and Responsibilities

• Perform related work as required or assigned by the management staff.
• Perform any other task which the employee is asked to perform. Education and Experience
• Associate Degree in Accounting, and/or Administrative Assistant, or directly related field with one to three years increasingly responsible administrative experience; or any combination of experience and training which provides the knowledge, skills and abilities to perform the job.
• A valid Wisconsin driver's license Performance Specifications
• Contributes data/information to Finance Department to complete water utility annual report to the Wisconsin Public Service Commission.
• Contributes data/information to Finance Department to complete annual financial audit.
• Completes entries of special assessments for annual property tax roll preparation.
• Prepares public relations information
• Prepares public notifications for public hearings. Knowledge, Skills, and Abilities
• Candidate must be a team player and able to undertake assigned tasks in a respectful, safe, efficient manner.
• Knowledge of Wisconsin Public Service Commission rules and procedures.
• Knowledge of utility operating rules and procedures
• Physical ability to lift carry and/or move up to 25 pounds.
• Ability to interact pleasantly and effectively with other staff and the public.
• Effective oral and written communication skills.
• Proficiency with word processing software - preferably MS Word
• Proficiency with voice processing equipment
• Familiarity with spreadsheet programs - preferably MS Excel
• Familiarity with Windows operating systems
• Proficiency with proprietary software systems for land records, customer accounts, financial records, maintenance management, timesheet reporting.
• Ability to organize and maintain written records and correspondence
• Willingness to attend training for new methods and technology to help the department and self, work more effectively
• Must be detail oriented to prepare and/or review billing and bill payment reports, meter reading reports, preparation of bills, etc.
• Ability to make judgments/decisions as to whether customer and other stakeholder requests should be acted upon and, if action is appropriate, determine the urgency of a response; e.

g. sanitary sewer back-ups, frozen service laterals, water leaks, etc; based on established policies and procedures. Work Environment The employee must have the ability to work under safe and comfortable conditions where exposure to environmental factors is minimal and poses little to no risk of injury.

Pay:

$25.13 - $28.72 per hour Expected hours: 40.0 per week

Benefits:

403(b) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person