Is the "Face of our Credit Union." Provides outstanding Member service while conducting financial transactions under the policies and procedures set forth by SAFCU. Answers Member questions regarding Credit Union services provided and performs a variety of account maintenance. Responsible for security of assigned cash and transaction documentation. Counts and accurately balances cash drawer at end of day. Maintains physical security of the teller window and keep abreast of fraud or security bulletins/alerts. Provides high quality Member service by greeting Members, using the Member's name during the transaction and efficiently and accurately processing transactions. "Recaps" the transaction by telling the Member what transactions were processed. Resolves Member problems or refers problems beyond their authority to the appropriate internal representative to ensure accurate, courteous, friendly, timely and professional service to all members. Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members that appear to be avoiding CTR, etc. Provides clerical support by maintaining accurate account information, records and documents as required. Executes exceptional Member Service standards ("Recapping" transactions, promotion of website, cross selling, etc.) Performs various file maintenance and data entry including but not limited to processing returned mail, use of 10 key calculator and keyboarding, Use of internet and other software programs. Must be fluent in

Spanish and English Job Type:

Full-time Pay:

$21.00 - $26.74 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Experience:

Banking:

1 year (Required) Cash handling: 1 year (Required)

Language:

English and Spanish fluently (Required) Ability to

Commute:

Santa Ana, CA 92701 (Required)

Work Location:

In person