HUNTINGTON, MA

\n$22.61 ‒ $34.18 Hourly\n

Position:

Head Teller I Department:

Retail Banking\n

Job Status:

Full-Time FLSA Status:

Non-Exempt Grade:

8 s to:

Branch Manager Amount of Travel Required:

Some travel

Positions Supervised:

Tellers and Senior Teller\n

POSITION SUMMARY

\nSupervises the teller line of a small branch. A level 1 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.\n

ESSENTIAL FUNCTIONS

\nAds to established Westfield Bank customer service standards.\nApplies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.\nSupervises the teller line by:\nAllocating and coordinating the work flow.\nGuiding and advising subordinates in the moreplex phases of their work.\nTraining new employees.\nMonitoring regulatorypliance.\ning to ensure operational excellence.\nProvides backup coverage to the management team.\nResponsible for maintaining security and supply of cash vault.\nPerforms Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.\nOversees Teller work for adnce to bank policy andpliance.\nProves cash drawer at end of day.\nLeads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.\nBalances ATM, maintains security of cash vault and performs semi-annual cash audits.\nMustplete BSA, AML, and other Regulatory and Continuing Education as assigned.\nMust ad to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.\n

POSITION QUALIFICATIONS

\nCompetencies\nCustomer Relations\nDecision-Making/Judgment\nJob Kledge\nLeadership & Employee Development\nQuality\nEducation/Experience/Skills\nHigh School Diploma or GED required.\n1 year experience as a Senior Teller preferred.\nPrevious supervisory experience preferred.\nAbility to lead others.\n

PHYSICAL DEMANDS

\nPhysical Demands\n

Stand:

F (Frequently)\n

Walk:

F (Frequently)\n

Sit:

O (Occasionally)\nHandling /

Fingering:

C (Constantly)\n

Reach Outward:

F (Frequently)\n

Reach Above Shoulder:

O (Occasionally)\n

Climb:

O (Occasionally)\n

Crawl:

N (Not Applicable)\n

Squat or Kneel:

F (Frequently)\n

Bend:

F (Frequently)\nLift/Carry\n10 lbs or less: F (Frequently)\n11-20 lbs: F (Frequently)\n21-50 lbs: O (Occasionally)\n51-100 lbs: N (Not Applicable)\nOver 100 lbs: N (Not Applicable)\nPush/Pull\n12 lbs or less: O (Occasionally)\n13-25 lbs: O (Occasionally)\n26-40 lbs: O (Occasionally)\n41-100 lbs: O (Occasionally)\nN (Not Applicable) Activity is not applicable to this occupation.\nO (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)\nF (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)\nC (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)\nOther Physical Requirements\nNone\nWestfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\n

JOB CODE

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