Salary DOE The teller meets the needs of members by providing quality service. Performs transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to members. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Courses and/or training may be required.
Essential Duties and Responsibilities and Expectations:
Include the following, other duties may be assigned. Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share/draft checks for proper endorsement, and enter deposits into computer records. Assist with telephone, mail, or night deposit transactions as needed and record proper information according to credit union procedures. Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances. Place holds on accounts for uncollected funds. Receive consumer loan, home loan and other payments, ensure accuracy when posting to the computer. Generate member receipts. Buy and sell currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded. Ensure teller station is properly stocked with forms, supplies, brochures, etc. Balance cash drawer daily, compare totaled amounts to system generated balance sheet. Research and resolve any discrepancies. Report any discrepancy to the supervisor as necessary. Provide inbound call support as needed Obtain an up-to-date and comprehensive knowledge on all credit union products and services, this includes answering basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Coordinate with other departments and refer members to departments/personnel providing specialized services as necessary. Obtain an up-to-date comprehensive knowledge and abide by all Credit Union related policies, procedures, rules and regulations, including but not limited to Bank Secrecy Act, Fair Lending, Know Your Member, robbery, safety and security procedures. Follow all credit union policies and procedures. Represent the credit union in a positive and professional manner with all people including fellow employees, members, management, board members and outside vendors. Attends and participates in meetings as required. Completes required courses as assigned for ongoing compliance and continuing education. Salary DOE. Open until filled
Job Type:
Full-time Pay:
$13.00 - $17.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
